19 replies to this topic

[Jimmy06]

Whats with the recent website downtime i've been getting server not found alot recently.

[root@router ~]# dig www.broadbandhelper.co.uk

Looks like DNS servers who ever might host them are failing

Broken

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> www.broadbandhelper.co.uk
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 3830
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.broadbandhelper.co.uk.     IN      A

;; Query time: 2203 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Sat Nov 20 09:14:54 2010
;; MSG SIZE  rcvd: 43

Worken

[root@router ~]# dig www.broadbandhelper.co.uk

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-4.P1.el5_4.2 <<>> www.broadbandhelper.co.uk
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 22303
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 2, ADDITIONAL: 0

;; QUESTION SECTION:
;www.broadbandhelper.co.uk.     IN      A

;; ANSWER SECTION:
www.broadbandhelper.co.uk. 14204 IN     CNAME   broadbandhelper.co.uk.
broadbandhelper.co.uk.  14204   IN      A       78.129.181.229

;; AUTHORITY SECTION:
broadbandhelper.co.uk.  162832  IN      NS      dns1.lostpocket.com.
broadbandhelper.co.uk.  162832  IN      NS      dns2.lostpocket.com.

;; Query time: 0 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Sat Nov 20 12:01:00 2010
;; MSG SIZE  rcvd: 125

[JackDinn]

yea although every time i check to see if its down its back up again ! but i must admit that the site is quite often very slow at being resolved.

Im afraid that we shall have to wait to see what Ash says , there's nothing i can do.

[JackDinn]

Just wondering , what times of day are you experiencing the down time on average ?

i appreciate it through the night but what sort of times ?

[Jimmy06]

JackDinn, on 20 November 2010 - 12:49, said:

Just wondering , what times of day are you experiencing the down time on average ?

i appreciate it through the night but what sort of times ?

its in my code up top m8

;; WHEN: Sat Nov 20 09:14:54 2010

[JackDinn]

yea that was just this morning , you had the same problem the other day, i was just wondering if that was that around the same time?

[Jimmy06]

JackDinn, on 20 November 2010 - 13:00, said:

yea that was just this morning , you had the same problem the other day, i was just wondering if that was that around the same time?

Yes it was

[JackDinn]

kk Ash might be on in a min

[Jimmy06]

Well im on my chat if needed lol

[Ashley]

Hey guys, this is basically what's happening...

For the second time this week the servers' firewall has decided to block all traffic to the server causing the site to go offline (as well as the other sites on this server). I am aware of the problem and am looking into it, I have also got my provider looking into the issue.

Until i've had a proper look into it i'm not 100% sure yet as to why the firewall is doing this, my guess at this moment in time is due to a recent update the server may have installed.

I may be taking the server offline later on to try and resolve the issue, if this is the case I wall post an announcement before hand, however i'm hoping I won't have to do this.

[Jimmy06]

And there was me thinking it was my home DNS server playing up. At least i know im not going mad now

If you need any help gimmie a shout and is it winblows of a linux box ?

[Ashley]

Its a Linux box (well VPS), as it's cheaper and my provider didn't offer windows boxes at the time lol

[Jimmy06]

Server: Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.3.2

So linux i suppose

[Ashley]

Jimmy06, on 20 November 2010 - 13:32, said:

Server: Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.3.2

So linux i suppose

[Jimmy06]

so is the server running iptalbes ?

[JackDinn]

well, good luck with that headache Ash ,

thx for the heads-up

[Ashley]

As far as i'm aware it is yes.

Slightly off topic, who is your server with?

[Jimmy06]

http://www.racksrv.com/

They seem to do decent VPS's as well.

http://www.racksrv.c...private-servers

[Ashley]

Interesting, will keep them in mind incase I ever have to move provider in the future

Just a small update, my provider have informed me that they have reinstalled the Firewall on the server which *should* fix the problem. Here's hoping it does *fingers crossed*.

[Jimmy06]

Ashley, on 20 November 2010 - 14:02, said:

Interesting, will keep them in mind incase I ever have to move provider in the future

Just a small update, my provider have informed me that they have reinstalled the Firewall on the server which *should* fix the problem. Here's hoping it does *fingers crossed*.

Plenty of room on my server lol

Who is your provider ?

[Ashley]

Jimmy06, on 20 November 2010 - 14:03, said:

Plenty of room on my server lol

Hehe it's not just this site on the server, and to be honest, i'm very happy with what i'm getting for my money at the moment That's not to say I won't bare you in mind in the future

Jimmy06, on 20 November 2010 - 14:03, said:

Who is your provider ?

My provider at the moment is Future Hosting, i've been with them for about 2 years now and have never really had a problem with them aka they've always been there and helped my whenever there's been a problem. Add to that the server has been pretty much trouble free until the other day.

And as I said above, i'm happy with the amount I get for the money lol.